920-173 Exam

Quality and Value for the 920-173 Exam

4cert Practice Exams for Nortel 920-173 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.

Guarantee to Pass Your 920-173 Exam

If you prepare for the exam using our 4cert testing engine, we guarantee your success in the first attempt. If you do not pass the Other Nortel Certification 920-173 Exam exam (Nortel Contact Center Rls. 7.0 Technical Support) on your first attempt we will give you a FREE UPDATE of your purchasing fee AND send you another same value product for free.

Nortel 920-173 Exams (in EXE format)

Our Exam 920-173 Preparation Material provides you everything you will need to take your 920-173 Exam. The 920-173 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.

920-173 Downloadable, Interactive Testing engines

We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs) Our Nortel 920-173 Exam will provide you with exam questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test. High quality and Value for the 920-173 Exam:100% Guarantee to Pass Your Other Nortel Certification exam and get your Other Nortel Certification Certification.
　
　
Exam : Nortel 920-173
Title : Nortel Contact Center Rls. 7.0 Technical Support


1. A Contact Center Manager Administration (CCMA) user is also a supervisor. You want to ensure that the supervisor automatically sees only his/her agents in the following:
Historical reports
Real-time displays
Contact Center Manager Server
How can this be done most effectively?
A. Configure a standard partition.
B. Configure a user-defined partition.
C. The supervisor will automatically see all of the agents.
D. Link the CCMA user to the supervisor in the reporting agents partition.
Answer: D

2. In Contact Center Manager Server (CCMS) Rls. 7.0, which set of options specifies how statistics are treated in reports and real-time displays?
A. Activity codes
B. Call Presentation Class
C. Skillset Assignment
D. Threshold Class
Answer: D

3. While the Call Presentation option "After Call Break for N seconds" (break time) is in effect, which event can cancel the break time?
A. An agent is reserved for an NACD call by the switch.
B. An agent can put directory number calls on hold for incoming ACD calls.
C. A break time between calls has been allowed and the agent returns from walk away.
D. A break time between calls has been allowed and the agent releases an individual DN call.
E. A break time between calls has been allowed and the caller abandons the call when on an agent set.
Answer: A

4. In a deployed Contact Center Rls. 7.0 network with several sites, which condition will occur if the Network Control Center (NCC) server experiences a hardware failure that drops the server from the network?
A. all call routing and call processing in the network will stop
B. calls are routed between sites but no network call-by-call data will be transferred to the NCC
C. calls will not be routed between sites in the network
D. the Contact Center Manager Servers at each site in the network will also fail
Answer: B

5. In Contact Center Manager Administration (CCMA) Rls. 7.0, which element can be configured on the Configuration component?
A. Global Settings
B. Users
C. Agents
D. Partitions
Answer: A

http://www.4cert.com The safer.easier way to get Other Nortel Certification Certification.