642-241 Exam

Quality and Value for the 642-241 Exam

4cert Practice Exams for Cisco 642-241 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.

Guarantee to Pass Your 642-241 Exam

If you prepare for the exam using our 4cert testing engine, we guarantee your success in the first attempt. If you do not pass the Optical 642-241 Exam exam (Unified Contact Center Enterprise Design (UCCED)) on your first attempt we will give you a FREE UPDATE of your purchasing fee AND send you another same value product for free.

Cisco 642-241 Exams (in EXE format)

Our Exam 642-241 Preparation Material provides you everything you will need to take your 642-241 Exam. The 642-241 Exam details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first try, but also save your valuable time.

642-241 Downloadable, Interactive Testing engines

We are all well aware that a major problem in the IT industry is that there is a lack of quality study materials. Our Exam Preparation Material provides you everything you will need to take a certification examination. Like actual certification exams, our Practice Tests are in multiple-choice (MCQs) Our Cisco 642-241 Exam will provide you with exam questions with verified answers that reflect the actual exam. These questions and answers provide you with the experience of taking the actual test. High quality and Value for the 642-241 Exam:100% Guarantee to Pass Your Optical exam and get your Optical Certification.
　
　
Exam : Cisco 642-241
Title : Unified Contact Center Enterprise Design (UCCED)


1. When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR to queue the call using a translation route to VRU, what label is sent to the routing client?
A. Cisco Unified Contact Center Enterprise Busy label
B. Cisco Unified IP IVR CTI port
C. Cisco Unified Communications Manager MTP
D. Cisco Unified Communications Manager CTI route point
Answer: D

2. In a Cisco Unified Contact Center Enterprise design, the customer requires that agents are able to make personal outbound calls from their Cisco IP phone, but they do not want to allow the agent to use their ACD line for these calls. How would this requirement be addressed given the following:
Agent ACD Line: 1000 (DN)
Allow PSTN calling search space: Allows outbound calls to PSTN.
Block PSTN calling search space: Blocks outbound calls to PSTN.
A. add second line on IP phone with DN 1000, but in different partition, allow PSTN calling search space
B. add second line on IP phone with DN 1000, but in same partition, block PSTN calling search space
C. add second line on IP phone with DN 2000, but in different partition, allow PSTN calling search space
D. add second line on IP phone with DN 2000, but in same partition, block PSTN calling search space
Answer: C

3. Which of the following Cisco Unified Customer Voice Portal call-flow models does not require a Cisco IOS-based VoiceXML Gateway?
A. Standalone Self-Service
B. Cisco Unified Customer Voice Portal Call Control
C. Cisco Unified Customer Voice Portal Call Control with Queue and Collect
D. Cisco Unified Customer Voice Portal Call Control with Queue and Self-Service
E. Cisco Unified Contact Center Enterprise Network Interface Controller-based Call Control with Cisco Unified Customer Voice Portal Queue, Collect, and Self-Service
Answer: B

4. Which protocol does the Cisco Unified ICM use to interface with the Cisco Unified Communications Manager in the Cisco Unified Contact Center Enterprise solution?
A. AXL
B. SIP
C. H.323
D. JTAPI
E. SOAP
Answer: D

5. Which of the following configurations are supported with the Cisco Unified Contact Center Enterprise solution?
A. Cisco Agent Desktop with Communications Manager Attendant Console
B. Cisco Agent Desktop without Communications Manager Attendant Console
C. Cisco CTI Object Server Agent Desktop with Communications Manager Attendant Console
D. Cisco Siebel Driver/CRM Desktop with Communications Manager Attendant Console
Answer: B

http://www.4cert.com The safer.easier way to get Optical Certification.